Frequently asked questions

Social media

Where can I sign up for the newsletter?

At the bottom of the homepage (www.snoerboer.com) you find a text field where you can submit your e-mail for our newsflash. After filling in your e-mail, you will receive a confirmation of subscription. From that moment on we will monthly keep you posted on our newest products, discount/sales and other cool stuff.

Where can I find Snoerboer on social media?
Facebook: www.facebook.com/snoerboer

Twitter: www.twitter.com/snoerboer

Instagram: www.instagram.com/snoerboer

Pinterest: www.pinterest.com/snoerboer

Youtube (for Dutch spoken instruction videos): www.youtube.com/user/snoerboerNL

Foursquare: www.foursquare.com/wattnou

Orders

Is there a minimum order value?
Yes there is! International orders have a minimum order value of € 35,00. Snoerboer already offers free shipping for orders above € 120,00!

How can I order multiple meters of colored cable in one piece?
That’s easier than it seems: at “quantity” you fill in the number of meters prefered. This is the total of meters you will receive in one piece!

What is the maximum number of meters I can order in one piece?

Most of our colored cables have a maximum length of 100 meter in one piece. But there are exceptions, like the plastic cords and some twisted (“Torcido”) cables. When the maximum number of meters to order is more than 100 meters, it will always be mentioned on the product page.

How can I look up my order history?

Looking up your order history is only possible when you have created an account on www.snoerboer.com. All earlier orders will be saved in your account, you can even make a wishlist of our products! We really recommend to create an account!

How can I receive a discount code or voucher?
We never give discount codes or discount voucher away for no reason. Be the first to receive our (discount) actions, follow us on Facebook (www.facebook.com/snoerboer) and Instagram (www.instagram.com/snoerboer)! And sign up for our newsletter (www.snoerboer.com)!

I haven’t received an order confirmation, what to do?

It can be that your order confirmation is in your spam-box. Have you already checked your spam-box and it isn’t there? Contact our costumer service and they'll fix it for you; info@snoerboer.com or (0031) 010 7370991.

Can I order a product that isn’t in stock?

Sure! Your order will be put on hold untill the unavailable item is available again. We keep you posted about the status of your order and once we have a delivery time, you will be the first to know!
It can be that the delivery time of a product is very long. In that case we will offer you a similar item.

Where can I see my order status?
If you have an account at www.snoerboer.com you can check your order status in “My orders” in your account.

But we will also frequently send you updates about your order: the order confirmation, your invoice and a message when your package has left our warehouse.

Can Snoerboer deliver items that are not available in the webshop?
That depends on the type of product you are looking for!

Feel free to contact us about a special product request. You can send a message to info@snoerboer.com with the specs and/or an image of the requested product, so we can reply to you as soon as possible.

Can I place an order over the phone?

No, that is not possible. But we can always help you with placing your order!

Can I change or cancel my order?

Only directly after placing it you can cancel or change your order by sending an e-mail to info@snoerboer.com or contacting us over the phone: (0031) 010 7370991. Please do this as soon as possible after placing the order so that our warehouse can still make changes for you.

What should I do when I lost or forgot my login?
Go to “My account” and click on “Forgot my password”, fill in your e-mailaddress and you will receive a message to reset your pass word.

Have you lost the e-mailaddress you use to login? Get in touch with our customer service, they will help you out: (0031) 010 7370991.

How do I delete an item from my basket?

Go to your basket. You change the quantity of the to be deleted item to “0” (zero). Then you click on “Update basket”, there you go!


Payment and billing

Which payment methods uses Snoerboer?

PayPal: pay online without sharing your data;

Afterpay: pay afterwards

Mastercard, Visa, Maestro: pay with your credit card;

GiroPay (GE): online-banking that is commonly used in Germany;

Direct e-banking: pay online, commonly used in Germany, Switzerland, Austria, Belgium, UK, and France

MisterCash (BE): pay directly with online-banking (commonly used in Belgium);

Purchase order: for bussinesses only and only possible with a valid VAT nr. mandatory

Is it possible to pay afterwards?

Sure! You can choose the option “Afterpay”. With this option you can pay for your order once you have received it.

What should I do when my payment is cancelled/ failed?

If your payment is cancelled or has failed but you want to proceed your order, please contact our costumer services directly through mail info@snoerboer.com or by phone (0031) 010 7370991. They will hand you a solution.

Is it possible to change my billing address after receiving my invoice?

No, that’s not possible. Make sure that you fill in the right address and names! After receiving your invoice, it is still possible though to change your shipping address, but only directly after placing your order.

Can I receive a copy of my invoice?

No problem, send a message about it to info@snoerboer.com and we will fix it for you.

 

Warranty and returns

For our policy for warranty and returns we refer you to our Terms and Conditions: http://www.snoerboer.com/terms-and-conditions.

What is warranty on lamps?

On incandescent, carbon filament and halogen bulbs:

Of course, we do offer warranty on lamps that do not work upon or are broken on arrival.

The expected lifetime of a carbon filament lamp and a bulb is usually 1000 hours, the lifetime of halogen lamps is approximately 1.500 hours. But there is always a possibility that the lamp stops burning earlier. The life of filament lamp depends on several factors, such as environmental vibrations and switching the lamp on and off. Therefore, there is no warranty on our carbon filaments, incandescent and halogen lamps.

Energy saving lamps (CFL):

For CFL we offer a warranty of one month after billing. We must be notified within 30 days about a defect in the performance of the lamp.

LED bulbs:

For LED we offer a warranty as described in our Terms and Conditions: http://www.snoerboer.com/terms-and-conditions.

Is it possible to return or exchange my cable when I don’t like it?

No, that is not possible, because the cable is specially cut to size for you!

If you have doubts about which color fits best in your interior, we advice to first order a sample of the cable: http://www.snoerboer.com/textile-and-plastic-cables/wire-samples.html.

An exception is made when the cable doesn’t match your expectations with regard to the quality. There must be a clear damage to the cord, which is due to Snoerboer. If you wish to claim on our warranty, we ask you to contact us by sending a message with good, clear images of the damage to info@snoerboer.com.

What should I do when I have received the wrong item?

Contact us within 5 days after delivery or signing for delivery of the package, with a message to our customer services (info@snoerboer.com) or by phone  (0031) 010 7370991.

What is the procedure when I’d like to return one or more products?

For our policy for warranty and returns we refer you to our Terms and Conditions: http://www.snoerboer.com/terms-and-conditions.

When you’d like to return a product, please contact us in prior to returning it. We need to know what it’s about and if asked, we’d like to co-think about an alternative.

In the case of a defect or a wrong item, we take responsibility for the shipping costs of the return. When a correct sent product is returned without having damages, the shipping costs are on the buyer.

Cords are cut to size for you and therefore it cannot be returned. An exception can be made when the cable doesn’t suit your expectations with regard to the quality. There must be a clear damage to the cord, which is due to Snoerboer. If you wish to claim on our warranty, we ask you to contact us by sending a message with good, clear images of the damage to info@snoerboer.com.

Help! One or more products are broken on arrival, what should I do?

For our policy for warranty and returns we refer you to our Terms and Conditions: http://www.snoerboer.com/terms-and-conditions.

Contact us directly after delivery or signing for delivery of the package, with a message to our customer services (info@snoerboer.com) or by phone  (0031) 010 7370991. We need to know what it’s about and we can offer you a good solution.

In the case of a defect or an wrong item, we take responsibility for the shipping costs of the return.

Do I receive a confirmation when my return has arrived at Snoerboer’s warehouse?

When a return has arrived in our warehouse, it will be taken in process. You will get a confirmation of this and, if discussed, you will receive a credit invoice. Thereafter our Financial administration will process the credit invoice and you will receive the to be creditted amount within 7 working days.

 

Shipping

What are the shipping costs?

When the grand total of your order is over € 120,00 we offer free shipping!

The shipping costs depend on the country you live in. When you place your order, the site automatically shows your shipping costs. Those costs can vary from € 12,50 to € 19,95.

What is the estimated delivery time?

Snoerboer always strives to send and deliver your order as soon as possible. Any order placed before 04:00 p.m. will be handled the same day. The shipping time depends on the country you live in and takes up 3 to 7 days.

We work with international shipping companies like GLS, UPS, DHL, TNT an FedEx. We will give you a track and trace number to track your delivery.

  • Belgium and Germany: 2-3 days
  • Rest of Europe: 4-5 days
  • Outside Europe: 7-9 days

With which shipping company does Snoerboer work?

We work mostly with GLS, but sometimes we also work with several international shipping companies like UPS, DHL, TNT an FedEx.

Is it possible to receive a partial delivery?

From environmental considerations we don’t do partial deliveries.

Can I pick-up my package somewhere?

There is one pick-up point, which is located in Rotterdam, the Netherlands. Therefore it is only possible to pick up your package when you live in the Netherlands (or Belgium). Don’t forget to bring a copy of your order confirmation.

 

Snoerboer products

Is there a Snoerboer store?

Absolutely! Snoerboer’s showroom is located in Rotterdam, the Netherlands. You can view and buy the entire range there and we can also provide you with advice. Our showroom is called “Wattnou” (English: So Watt) and you find it at Nieuwe Binnenweg 190. Click here for the opening hours www.wattnou.nl/de-winkel.

If you live in the Netherlands or Belgium, we also have several selling points in the near you: http://www.snoerboer.nl/verkoopadressen/

Does Snoerboer also sell gift cards?

Not yet. We are busy designing them, so we ask you to be a little patient! If you want to receive updates about it, we recommend signing up for our newsletter and keeping an eye on our social media accounts.

Does Snoerboer wrap orders as a gift?

No, we don’t gift wrap orders, but we do have a few items that are suited to give away! For example, Not a Box by Snoerboer.